Support Overview

STATISTICA Support Overview
If you are a current STATISTICA user, you probably already know that StatSoft is renowned for providing incredible technical support for the STATISTICA suite of products.

Support Costs
Free support is provided to all StatSoft customers (Please note: Technical Support is provided only for users of the latest version of the program). Support includes:

Telephone support
Access to support resources on our World Wide Web site at www.statsoft.com
E-mail, fax, and mail support
Academic support is limited to 3 months after purchase unless a support contract is also purchased

Types of Questions Answered
StatSoft technicians can answer general questions regarding the usage of the software, limitations of specific procedures, software and hardware compatibility of StatSoft applications, as well as all instances when the user believes that a StatSoft application malfunctions. Free technical support does not include training in the use of the software, or help with writing macros and other programs in the STATISTICA environment, it does not cover statistical and other forms of consulting, questions related to the analyses of specific data sets, or theory of data analysis. The standard technical support for enterprise products does not include help with the integration of StatSoft products into existing computer infrastructures, or any issues related to custom installation and custom configuration. All these services are available, however, through StatSoft consulting, system integration and deployment services (please consult your regional StatSoft office regarding the custom consulting services).

Required Information
When contacting StatSoft for technical support please include your serial number (select About STATISTICA from the Help menu to view your serial number) and information about your hardware (the type of processor (CPU), the amount of memory (RAM), and disk space) and the version of the operating system that you are using.

Support Hours
For U.S. and Canadian customers, support is provided weekdays between the hours of 9:00 a.m. and 5:00 p.m., Central (US) Time for new questions. Call (918) 749-1119 to receive support.

Customers outside the U.S. can obtain local-language technical support through the local office in their countries. Customers in these locations should contact their local office for specific support hours. Visit the Regional Offices page of our web site for contact information for local offices.

In addition, our World Wide Web and e-mail (info@statsoft.com) support services can be accessed 24 hours a day.

Additional Sources for Help
The most convenient place to get help and access a vast repository of information about STATISTICA is the Electronic Manual, which contains more than 500 Megabytes of references, illustrations, and examples.

This hypertext document offers much more than just an explanation of the options in STATISTICA. It includes examples, overviews, and illustrations with thousands of tips on how to optimize your work.

StatSoft's Web site (www.statsoft.com) offers access to many resources that are useful for data analysis professionals in general, including:

Electronic Statistics Textbook recommended by Encyclopedia Britannica for its "Quality, Accuracy, Presentation, and Usability."
A continuously updated Frequently Asked Questions section
A Download Area where users of the current version of STATISTICA products can receive downloadable updates of their software. We are constantly working on increasing the compatibility of STATISTICA software even with those applications that violate standard conventions. Therefore, in many circumstances, downloading an update can help when the problem that you are experience is caused by nonstandard system configurations or conflicts with other applications.

Maintenance and Bug Fixes Provided
Maintenance for the STATISTICA System is normally provided through service packs in our Download Area. Please note that a service pack may not contain fixes to all problems reported prior to the release of the service pack because fixing some of the problems may take time and require extensive testing.


	STATISTICA Support Overview If you are a current STATISTICA user, you probably already know that StatSoft is renowned for providing incredible technical support for the STATISTICA suite of products. Support Costs Free support is provided to all StatSoft customers (Please note: Technical Support is provided only for users of the latest version of the program). Support includes: Telephone support Access to support resources on our World Wide Web site at www.statsoft.com E-mail, fax, and mail support Academic support is limited to 3 months after purchase unless a support contract is also purchased Types of Questions Answered StatSoft technicians can answer general questions regarding the usage of the software, limitations of specific procedures, software and hardware compatibility of StatSoft applications, as well as all instances when the user believes that a StatSoft application malfunctions. Free technical support does not include training in the use of the software, or help with writing macros and other programs in the STATISTICA environment, it does not cover statistical and other forms of consulting, questions related to the analyses of specific data sets, or theory of data analysis. The standard technical support for enterprise products does not include help with the integration of StatSoft products into existing computer infrastructures, or any issues related to custom installation and custom configuration. All these services are available, however, through StatSoft consulting, system integration and deployment services (please consult your regional StatSoft office regarding the custom consulting services). Required Information When contacting StatSoft for technical support please include your serial number (select About STATISTICA from the Help menu to view your serial number) and information about your hardware (the type of processor (CPU), the amount of memory (RAM), and disk space) and the version of the operating system that you are using. Support Hours For U.S. and Canadian customers, support is provided weekdays between the hours of 9:00 a.m. and 5:00 p.m., Central (US) Time for new questions. Call (918) 749-1119 to receive support. Customers outside the U.S. can obtain local-language technical support through the local office in their countries. Customers in these locations should contact their local office for specific support hours. Visit the Regional Offices page of our web site for contact information for local offices. In addition, our World Wide Web and e-mail (info@statsoft.com) support services can be accessed 24 hours a day. Additional Sources for Help The most convenient place to get help and access a vast repository of information about STATISTICA is the Electronic Manual, which contains more than 500 Megabytes of references, illustrations, and examples. This hypertext document offers much more than just an explanation of the options in STATISTICA. It includes examples, overviews, and illustrations with thousands of tips on how to optimize your work. StatSoft's Web site (www.statsoft.com) offers access to many resources that are useful for data analysis professionals in general, including: Electronic Statistics Textbook recommended by Encyclopedia Britannica for its "Quality, Accuracy, Presentation, and Usability." A continuously updated Frequently Asked Questions section A Download Area where users of the current version of STATISTICA products can receive downloadable updates of their software. We are constantly working on increasing the compatibility of STATISTICA software even with those applications that violate standard conventions. Therefore, in many circumstances, downloading an update can help when the problem that you are experience is caused by nonstandard system configurations or conflicts with other applications. Maintenance and Bug Fixes Provided Maintenance for the STATISTICA System is normally provided through service packs in our Download Area. Please note that a service pack may not contain fixes to all problems reported prior to the release of the service pack because fixing some of the problems may take time and require extensive testing.

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